Patient Cancellation / Missed Appointments

We require 24 hours notice to cancel a clinic or home visit appointment.

Like you, our time is valuable, and we politely request that you give at least 24 hours notice (or more if possible) when you need to cancel or reschedule your appointment. This gives us an opportunity to reallocate your appointment to someone else, and this is more difficult to do the less notice we have.

Failure to give 24 hours notice of cancellation, or non-attendance, will result in the full appointment charge being applied.

Patients who have booked online and pre-paid and fail to attend, or attend too late to be seen, will not receive a refund. Patients who have not pre-paid will be required to pay the missed appointment fee prior to any further appointments being made.

We are aware that from time to time circumstances dictate that an appointment may be missed. Exceptional circumstances will be considered at the discretion of the clinic.